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How can I tell if Adobe Pro trial version inslalled fully?

New Here ,
Sep 09, 2020

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Hi. Newbie here, so this will probably seem obvious to most... which is my  hope 😉

 

I was installing the trial for Adobe Pro... it stalled and I was prompted to retry. I clicked retry and it remained frozen on the screen. After giving it time I closed the screen and now I see ADOBE ACROBAT DC (black icon) was installed, and then I noticed I was able to use the pro functions through my previously installed version of adobe acrobat dc (red icon). I also see that I can sign in to Creative Cloud online and  have already shared a doc link.  Soooooo.... my question.... how can I tell if the software has been fully installed, and do I need it installed if I can access the services and tools via Acrobat Reader DC (red icon). OR is what I would be installing a series of apps connected to the cloud? I find it very confusing... sorry.

 

My other question is if I uninstall and then reinstall to fill in any gaps that are missing from the stalled install will that shared link to the document become unusable? 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If your computer or OS doesn't meet system requirements, you won't be able to install the software.

 

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How can I tell if Adobe Pro trial version inslalled fully?

New Here ,
Sep 09, 2020

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Hi. Newbie here, so this will probably seem obvious to most... which is my  hope 😉

 

I was installing the trial for Adobe Pro... it stalled and I was prompted to retry. I clicked retry and it remained frozen on the screen. After giving it time I closed the screen and now I see ADOBE ACROBAT DC (black icon) was installed, and then I noticed I was able to use the pro functions through my previously installed version of adobe acrobat dc (red icon). I also see that I can sign in to Creative Cloud online and  have already shared a doc link.  Soooooo.... my question.... how can I tell if the software has been fully installed, and do I need it installed if I can access the services and tools via Acrobat Reader DC (red icon). OR is what I would be installing a series of apps connected to the cloud? I find it very confusing... sorry.

 

My other question is if I uninstall and then reinstall to fill in any gaps that are missing from the stalled install will that shared link to the document become unusable? 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If your computer or OS doesn't meet system requirements, you won't be able to install the software.

 

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Sep 09, 2020

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Hi,

To confirm - you are installing Adobe tools through the Creative Cloud desktop app right? If so, you should see the difference berween apps installed and those not.

App installed - shows the icon with text 'Up to date' or 'Update available'.

Not installed - icon with another icon showing 'Install'.


If you are worried about an app not insatlling properly, you can uninstall and reinstall. You can use the Adobe CC Cleaner tool to fully remove installed components. See:
https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

 

If you reinstall, it can fix the running of the app. It will not impact any documents made with the app. 

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New Here ,
Sep 09, 2020

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Thank you. 

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Adobe Community Professional ,
Sep 09, 2020

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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

If your computer or OS doesn't meet system requirements, you won't be able to install the software.

 

Nancy O'Shea, ACP
Alt-Web.com

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