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How do I change the country on my account?

New Here ,
Apr 09, 2013

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I want to purchase Adobe Creative Cloud but can't do that until I change the country on my account. I've tried creating a new Adobe account (as suggested) but I'm not able to use the same login details. HELP! I only have one email address, so how do I create a new account with my existing Adobe information?

I'm also worried that if I create a new account, all my previous info will be lost? Because I already own Adobe Creative Suite CS3, I'm eligible for the $29.99 p/month deal. Will I still be able to do this if I create a new Adobe account?

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Correct answer by ProDesignTools | Most Valuable Participant

Yes, you should be able to use your CC subscription anywhere.

Creative Cloud Availability across the world

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How do I change the country on my account?

New Here ,
Apr 09, 2013

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I want to purchase Adobe Creative Cloud but can't do that until I change the country on my account. I've tried creating a new Adobe account (as suggested) but I'm not able to use the same login details. HELP! I only have one email address, so how do I create a new account with my existing Adobe information?

I'm also worried that if I create a new account, all my previous info will be lost? Because I already own Adobe Creative Suite CS3, I'm eligible for the $29.99 p/month deal. Will I still be able to do this if I create a new Adobe account?

Most Valuable Participant
Correct answer by ProDesignTools | Most Valuable Participant

Yes, you should be able to use your CC subscription anywhere.

Creative Cloud Availability across the world

TOPICS
Creative Cloud

Views

12.0K

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Apr 09, 2013 1
Adobe Employee ,
Apr 16, 2013

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Hi ktktlouise,

Sorry for the inconvenience caused to you for this, but the country can not be changed, However you can place an order on a new email ID, and we can ensure that you get it at a cheaper price, I have sent you an email, please revert to it with the relevant information and we shall get your problem resovled, ASAP.

- Nitin

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Apr 16, 2013 0
New Here ,
Apr 17, 2013

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I have the exact same problem.  The solution provided is unacceptable.  I have all of my product Keys stored on my current account that will be lost or "not linked" if I have to create a different account.  I know first hand that this situation is costing Adobe money and they should fix this ASAP.  I would've purchased the Creative Cloud subscription months ago if the system would have allowed me.  I am still waiting for them to fix my account in order to subscribe to the service.

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Apr 17, 2013 3
Adobe Employee ,
Apr 17, 2013

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Apologies for the inconviniece caused to you alfredogotay, however, if you want to buy the CCM, it iif you dont have your email id sync'ed , you can simply enter your serial number, and you will be eligible for the discount.

- LP

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Apr 17, 2013 0
Community Beginner ,
Apr 17, 2013

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I am learning just how poorly equipped Adobe is in regards to customers moving overseas and continuing with a cloud subscription. I have just found that I cannot change my 12 month cloud subscription to accept payment from a Japanese credit card because I subscribed from Australia.

I think Adobe needs to do better than this! People do change country from time to time, along with that, they even change bank accounts sometimes too. Why should they be penalized for this?

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Apr 17, 2013 28
New Here ,
Jun 14, 2013

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Nitin thanks for the tip that worked for me...yet hard to call this a user friendly solution.

I'm in the same boat as other users. I moved from Ireland to US and couldn't change my country on my profile. Which lead to inability to use US credit card to use for any purchases of Adobe products. I had to resort to creating new account under diffrent email address and then provided serial number from my old account to be eligible for Creative Cloud discount.

Well that's really not how it should work. I think Adobe is shooting themselves in the foot with such approach to managing users accounts. It supposed to be software for creative people. Well we creative people tend to move from place to place and inability to adjust something such basic like a country in your address is just incomprehensible.

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Jun 14, 2013 10
New Here ,
Jul 10, 2015

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I have the same problem but do not want to create new email, Ive been using this email for years. Please advice? I made my Adobe account in Qatar and now I have to do work but can't get premier pro in south africa? There has to be an easier way. I too have purchased the product, and can't use it??

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Jul 10, 2015 1
New Here ,
Aug 06, 2018

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I have the same country of origin issue. How the heck did this happen? I have been using the same account and paid in US dollars. If adobe made this alteration Adobe should fix it not the customer. I never moved to another country. I am frustrated with the chat customer support. There is no phone no to call. What is going on?

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Aug 06, 2018 0
Most Valuable Participant ,
Aug 07, 2018

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Aug 07, 2018 1
New Here ,
Aug 12, 2013

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This is just unacceptable. We are paying customers, we use the cloud and we're supposed to back everything up on our computers, makes a new account and upload it back again ? One thing for sure, I won't ever use the cloud storage on my CC account since I can't rely on it. I'm moving around the world a lot and I don't want to have to change account every 6 months or do international banking transactions just to pay my credit card bill from another country because my CC acount is stuck on it.

I will really reconsider things when the time comes to renew my subscription. I love CC, but that's a deal breaker in my case. And I don't have time to waste on something that should be so easy. Really I don't get it.

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Aug 12, 2013 11
New Here ,
May 06, 2015

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Has this been solved with a more user friendly solution? I'm about to move to another country, and having to start again from scratch with a new account is like pushing the issue to customers rather than solving them...

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May 06, 2015 0
Most Valuable Participant ,
Oct 27, 2015

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Hi JF,

This isn't a perfect approach, but it might help (depending on your email provider):

Change the country associated with your Adobe ID

Official Gmail Blog: 2 hidden ways to get more from your Gmail address

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Oct 27, 2015 1
Most Valuable Participant ,
Oct 27, 2015

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For everyone else, following the instructions at these two links may help for CC:

how to change your membership once you move country?

   and

changing account without re-install the suite

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Oct 27, 2015 0
New Here ,
May 12, 2016

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Hey! I used the advise on the Offical Gmail Blog: 2 hidden ways to get more from your Gmail address....worked great! Thanks

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May 12, 2016 0
New Here ,
Jun 30, 2016

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If I have an adobe cc subscription and move to a country where adobe cc services are not available, can I still use the product till my subscription expires or will I have to get a new one as soon as I change countries???

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Jun 30, 2016 0
Most Valuable Participant ,
Jun 30, 2016

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Yes, you should be able to use your CC subscription anywhere.

Creative Cloud Availability across the world

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Jun 30, 2016 2
New Here ,
May 20, 2015

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I'm English, resident in Oman, with an Omani credit card but made the mistake of trying to purchase whilst staying in Thailand!  Now I can't use my email address as its classed as Thailand with my Omani credit card and cannot change the country!  Over the next 5 years I am going to be changing my billing address from Oman to Thailand and back again and Adobe just cannot seem to be able to handle this.  How do other Digital Nomads handle this?

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May 20, 2015 1
Hero LATEST
Community Beginner ,
Sep 12, 2020

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They don't same issue here, they just don't care.

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Sep 12, 2020 0
New Here ,
Sep 20, 2016

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Reading all the above, this is definitely a recurring problem that needs addressing. I moved from Geneva to London, would like to update my payment details and country. Managed to update my country but can't change my payment details? Sort yourself out Adobe, this is ridiculous. And the whole tax thing? Well then why is it so easy to change details in my Apple ID ... surely they would have the same 'tax' issues. Can you provide additional explanation as to why you function like this?

The solutions you're providing are rubbish. Thanks for nothing ! My next bill is on 11th October, I won't be paying it and will cancel my subscription.

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Sep 20, 2016 0
Adobe Employee ,
Sep 20, 2016

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Hi Catherine,

I understand that it does create some few extra issue, as we need to abide by international policies & guidelines, so the country in

1. Adobe ID

2. Credit Card

3. Adobe Store/ region

has to same. The tax is calculated as per Country & billing detail, they can not be mismatched.

Please let me know by private messaging if you need any further assistance. I will be happy to help.

Regards

Rajashree

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Sep 20, 2016 0
New Here ,
Sep 26, 2016

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Move from France to London and have the same issue since I would like to pay with my UK card (don't have a French card). Adobe staff, please help me?

Victoria

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Sep 26, 2016 0
New Here ,
Oct 05, 2016

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You are not correct regarding the credit card. It should not have to match the country of purchase. If I e.g. purchase something in France with a UK credit card I pay French sales taxes, even if the card is from UK. The credit card origin should not have to match the ID and store. It is quite common for e.g. people moving between countries to have credit cards issued in another country than where they live, which they can still use without issues, except for Adobe Stores. As many are pointing out, your purchasing policies are outdated and very impractical for many customers.

Greg

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Oct 05, 2016 0
New Here ,
Nov 07, 2016

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What a pain. I'm going through this now too. Moved from Australia to the U.S and can't move my account across.

I have so many settings and things associated with my account, it's not as straightforward as just creating a new account. Not to mention years and years of previous products I have registered with my current account.

What happens to those? What happens to my behance page and all other items tied to my account?

It seems I've either got to loose all that stuff, or continue to pay in Australia, with my Australian credit card.

There's got to be a better way? If I could at least move all my preferences, or save them easily, rather than for EACH program, that might be nice.

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Nov 07, 2016 1