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How do I change the media cache location?

Community Beginner ,
Feb 05, 2020

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i need help with this ASAP. I've been searching for threads with similar issue but cannot find any. Basically, i cannot change location of media cache on both After effects and Premiere. I dont know if this has anything to do with it, but a few weeks ago i had some problems with my work station. The hard drive cable was ejected several times because of poor working conditions. I dont know if that has anything to do with it but even after that, my system was working fine. Now , every time i try to change location, when i click browse , the window just closes. When i try in premiere, nothing happens. The browse button just highlights blue but nothing happens. I really need help with this. My lap top keeps filling up and i dont know what to do. I am using 13 inch macbook pro, mac os catalina v10.15.3 . all updated . thanks

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Creative Cloud, New user

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How do I change the media cache location?

Community Beginner ,
Feb 05, 2020

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i need help with this ASAP. I've been searching for threads with similar issue but cannot find any. Basically, i cannot change location of media cache on both After effects and Premiere. I dont know if this has anything to do with it, but a few weeks ago i had some problems with my work station. The hard drive cable was ejected several times because of poor working conditions. I dont know if that has anything to do with it but even after that, my system was working fine. Now , every time i try to change location, when i click browse , the window just closes. When i try in premiere, nothing happens. The browse button just highlights blue but nothing happens. I really need help with this. My lap top keeps filling up and i dont know what to do. I am using 13 inch macbook pro, mac os catalina v10.15.3 . all updated . thanks

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Creative Cloud, New user

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Adobe Community Professional ,
Feb 06, 2020

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Community Beginner ,
Feb 09, 2020

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it is not working ... I've encoutered a new problem. When i try to open an old project , this pops out ... 

 

 

Screen Shot 2020-02-09 at 4.16.55 PM.png

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Adobe Community Professional ,
Feb 09, 2020

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if you confirmed you successfully reset your preferences, uninstall ae, restart your computer and then reinstall it.

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Participant ,
Feb 18, 2020

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I'm having the same (or similar) problem -- did you ever resolve this? When I click on the "Choose Folder..." button, the preferences window simply disappears.

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Community Beginner ,
Feb 18, 2020

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no 😞 i've just found ways to work around it...

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