How do I contact Adobe to cancel my subscription from Australia?

New Here ,
Nov 20, 2020 Nov 20, 2020

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I have been a member since Adobe Creative Cloud first came about and I can no longer use the apps on my old laptop (Windows 8) as it says they're not compatible.

 

I would like to cancel my subscription but when I go into my account to do this it says I will be charged A$131.97 as an early cancellation fee.

 

How can I get in contact with Adobe regarding this as I cannot use any of the apps on my laptop anymore and I've beem paying $43.99 for months even though their apps no longer work on my laptop.  

 

It seems unfair to have to pay an extra A$131.97 for a suite of apps I can't use or access on Windows 8 anyway.

 

Is there an email address I can contact them on?  When I click on Get Help in my Adobe Account it has a bot for Contact Adobe support and the phone number listed is in America and I don't know how to contact them in Australia.

 

Please help!

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Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

 

Unless you had a true MONTHLY subscription Re: Being charged for a full year when i'm on month-to-month payments?what you had was an ANNUAL subscription with monthly payments

 

Just like a car lease, you signed up for a year... and you pay a fee to cancel early

 

For more information you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

 

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