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How do I fix CPU Hogs - AAM Updates Notifier.exe & AdobeGCClient.exe?

New Here ,
Feb 26, 2017

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My system CPU is being slowed down by Adobe products.  See screenshot. 

I own several Adobe products.  They are essential for photography professionals.  However they come at a high cost.

With this situation, the computer is almost unusable.  Extremely slow.  Please help!

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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How do I fix CPU Hogs - AAM Updates Notifier.exe & AdobeGCClient.exe?

New Here ,
Feb 26, 2017

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My system CPU is being slowed down by Adobe products.  See screenshot. 

I own several Adobe products.  They are essential for photography professionals.  However they come at a high cost.

With this situation, the computer is almost unusable.  Extremely slow.  Please help!

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud

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Adobe Community Professional ,
Feb 26, 2017

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using your cc desktop app, untick sync fonts and sync files.

retest.

if that doesn't help, confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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New Here ,
Feb 26, 2017

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I unchecked the sync fonts and sync files checkboxes.

I passed the tests to get to the secure Adobe servers.

No change in the cpu usage.

Adobe Desktop Service.exe 25%

AAM Updates Notifier.exe 22%

Adobe GCClient.exe 23%

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Adobe Community Professional ,
Feb 26, 2017

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did you connect to the adobe secure servers?

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New Here ,
Feb 27, 2017

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kglad,

Yes , I connected to the Adobe Secure Servers almost instantly using both methods.

The link above references connectivity.  I can get to the Creative Cloud and manage my account.

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Adobe Community Professional ,
Feb 27, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
May 27, 2020

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I'm replying on this thread a few years after the post, because I'm having the same problem, paticularly with adobecgclient.exe hogging 25% of the CPU and causing the fan on my laptop to run high frequently.

 

I contacted tech support, they made some changes to my Windows Registry, but we got cutoff after reboot and they haven't re-contacted me. (And there seems to be no way to contact them). 

 

How do I fix this? It leads to a feeling that Adobe doesn't care if it hogs and bloats my system.

 

-Brad

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Adobe Employee ,
May 28, 2020

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Brad, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support case.  Please make sure to update the case if the error is not resolved. The case will automatically close if we do not receive a response.

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