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How do I get a receipt for subscriptions?

Community Beginner ,
Jun 04, 2018

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Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products.  When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged.  I can log on to see the list of invoices in billing history, but they only say how much I was billed.  The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were.  That's the difference between an invoice and a receipt.  Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes.  It's business 101.

If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

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How do I get a receipt for subscriptions?

Community Beginner ,
Jun 04, 2018

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Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products.  When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged.  I can log on to see the list of invoices in billing history, but they only say how much I was billed.  The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were.  That's the difference between an invoice and a receipt.  Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes.  It's business 101.

If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

(Moved to Creative Cloud forum)

Topics

Creative Cloud

Views

5.5K

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LEGEND ,
Jun 04, 2018

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The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

(Moved to Creative Cloud forum)

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Community Beginner ,
Jun 04, 2018

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That is an invoice, not a receipt.  It does not state that the invoice was paid, and does not state what payment method was used nor when.

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Adobe Community Professional ,
Jun 04, 2018

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Might vary from country to country but receipts as you describe are rare in Australia. Those practices disappeared several years ago.

All you require nowadays is an invoice from the vendor and proof of payment from your end - credit card statement or bank statement - to verify expenses for tax purposes.

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Community Beginner ,
Jun 04, 2018

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Well they are very common in the U.S.  It's also extremely inconvenient to print a screenshot of my bank website ledger to save a receipt in my accounting program associated with each individual transaction.

Adobe sends a receipt by e-mail for any one-time purchase and for the first transaction of subscription purchases.  There is no reason why they should not also send or provide access to a receipt for each subsequent transaction of a subscription.

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New Here ,
Oct 31, 2018

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Did you ever find out an answer to this question? I need a receipt of payment as well...

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New Here ,
Jan 08, 2019

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I am also searching for a way to print a receipt. Doesn't seem like it should be so difficult.

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New Here ,
Apr 12, 2019

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I also need receipts. invoice does not help. especially because i am from canada andcharged in us funds and cannot determine the exchange rate unless i know the date I was charged

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New Here ,
Oct 20, 2019

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The IRS requires the following in a receipt:

 

 1. Name of vendor (person or company you paid)
2. Transaction date (when you paid)
3. Detailed description of goods or services purchased (what you bought)
4. Amount paid
5. Form of payment (how you paid – cash, check, or last four digits of credit card

 

The Adobe Invoice does not include form of payment and transaction date.  

 

Adobe........this is basic stuff.  Businesses need RECEIPTS not invoices.  Help make being a customer of your not a hassle, please.  

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New Here ,
Nov 26, 2019

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If they do that, then you get a reminder of the expense. There is no doubt that they rely on many users forgetting about the subscription and allowing the card to be charged recurringly.

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Explorer ,
Mar 06, 2020

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AMEN. This is ridiculous. Chat support keep mentioning invoices, invoices are bills, I need receipts, showing proof of payment.

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