Highlighted

How do I get rid of Acrobat DC and get regular Adobe back.

Community Beginner ,
Jan 03, 2017

Copy link to clipboard

Copied

I have had CC for years.

Today I double clicked a .PDF and instead of seeing the .PDF document open, I saw a message that said "click here to sign in and start your Acrobat DC trial!" 

I clicked cancel but Acrobat just closed.  I tried over and over again but it is forcing me to atart an Acrobat DC trial.  So I went ahead and said yes, please go ahead and invade my computer with this unwanted trial that I am never going to subscribe to nor pay for.

After a 30 minute download and installation, it says Acrobat DC trial is installed and will expire in 7 days.  I opened my .PDF and viewed it.  Then I went to the CC setup and clicked on the dropdown next to the Acrobat DC 7-day trial message and the only option available is uninstall.  So I click uninstall. 

After 20 minute uninstallation session Acrobat DC is gone.  I double click a .PDF to open it and yup, you guess it, it's demanding that I install Acrobat DC to start my free trial.

I don't want Acrobat DC.  I just want regular Acrobat that I've been using for years and years.  Please explain to me how to get rid of this annoying and violating nagware that you've forced on my machine.

Topics

Creative Cloud

Views

1.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

How do I get rid of Acrobat DC and get regular Adobe back.

Community Beginner ,
Jan 03, 2017

Copy link to clipboard

Copied

I have had CC for years.

Today I double clicked a .PDF and instead of seeing the .PDF document open, I saw a message that said "click here to sign in and start your Acrobat DC trial!" 

I clicked cancel but Acrobat just closed.  I tried over and over again but it is forcing me to atart an Acrobat DC trial.  So I went ahead and said yes, please go ahead and invade my computer with this unwanted trial that I am never going to subscribe to nor pay for.

After a 30 minute download and installation, it says Acrobat DC trial is installed and will expire in 7 days.  I opened my .PDF and viewed it.  Then I went to the CC setup and clicked on the dropdown next to the Acrobat DC 7-day trial message and the only option available is uninstall.  So I click uninstall. 

After 20 minute uninstallation session Acrobat DC is gone.  I double click a .PDF to open it and yup, you guess it, it's demanding that I install Acrobat DC to start my free trial.

I don't want Acrobat DC.  I just want regular Acrobat that I've been using for years and years.  Please explain to me how to get rid of this annoying and violating nagware that you've forced on my machine.

Topics

Creative Cloud

Views

1.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 04, 2017

Copy link to clipboard

Copied

what were you using to open pdfs before?

p.s. there is no 'regular acrobat'.  the only free pdf viewer from adobe is 'adobe reader'.  there is no free pdf editor from adobe.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jan 12, 2017

Copy link to clipboard

Copied

Thanks for a very unhelpful post, kglad.

I said "I clicked cancel but Acrobat just closed".  Is there another name for Adobe Acrobat?

Adobe Acrobat Pro DC now informs me that my 7 day trial has expired and it wants me to purchase.  I do not want to purchase Acrobat DC, because I am already subscribed to Acrobat X "regular Acrobat" as part of my Creative Cloud subscription that I've had for years.

How do I get Acrobat or Acrobat X on my machine and get rid of the forced Acrobat Pro DC or Acrobat DC that I previously described in my post above?

I logged into my Adobe on-line account.  I click on Overview.  Under "Plans & Products" and then under "Creative Cloud membership (one year)" I click on "Manage Plan".   Under "Plan Details" it has "Get to know your plan".  It has a column "Includes all desktop apps".  Under that list is:

Photoshop, Lightroom, Illustrator, InDesign, Premiere Pro, After Effects, Dreamweaver, Adobe Muse, Animate, Acrobat Pro DC, Audition, and InCopy.

On the right-hand side it shows my most recent 12-month payment history, I have paid $54.29 a month for the past 12 months.  But I can't even open a .PDF.   Have been a subscriber since May 11, 2012 and have shelled out around $2,500 since then but I can't open a PDF.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jan 12, 2017

Copy link to clipboard

Copied

In Acrobat DC, I went to Help-Signout, then closed the program, then rebooted, then opened Acrobat DC, went to Help-signin, and signed in using my creative cloud credentials.  This didn't fix the problem.

When I go to the toolbar and open the Creative Cloud app and click on Apps, it lists Acrobat DC and a link that says Trial Expired and a button that says Buy Now.  When I click on Buy Now, it takes me here and tells me I need to pay $49.99 a month extra:

Creative Cloud pricing and membership plans | Adobe Creative Cloud

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jan 12, 2017

Copy link to clipboard

Copied

Been a week and no response from Adobe support.  For $2,500 vs. the support this is by far the worst purchase I've ever made in my entire life.  I've been looking for an excuse to cancel and go to your competitor and I think I've now found it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jan 12, 2017

Copy link to clipboard

Copied

If you run into this problem, open a live chat with Adobe.  Answer their questions.  They will transfer you to a technical support chat specialist.  That person will have to take remote access of your machine and do about 15 minutes of work.  After that it is licensed and works.  Some sort of bug with Adobe's big push to get Adobe Acrobat DC out there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sconsetv LATEST
New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

I took this advice and was ultimately shuttled off to a paid  - by me - third party technician who was willing to listen to my Adobe caused problem after providing my credit card. So much for Adobe assistance. Dealing with this "Free Trial" has been frustrating, to say the least. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...