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How do I lodge a complaint?

New Here ,
Jul 04, 2014 Jul 04, 2014

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I've just had one of the worst customer service experiences on the phone with Adobe.  How do i lodge a complaint?

Of course Adobe hide all their email addresses to prevent you from doing this.  I dont want to post on a forum, or post on Twitter, I want to talk to someone from Adobe.

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LEGEND ,
Jul 04, 2014 Jul 04, 2014

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If you want to talk to someone from Adobe you should get back on the phone the same way you did originally - if necessary ask for a supervisor.  Chat would be another option.  You could also try sending a private message to any one of the staff members you find in the forums.  But alot of what you want to do as far as lodging a complaint via talking to an employee goes will likely only amount to venting and possibly further frustration. If you make contact you will probably get more satisfaction if you pursue trying to get whatever problem you are having resolved.

There was an email address where you could send complaints but I do not remember what that is.  Maybe one of the others here recalls what it is.

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LEGEND ,
Jul 04, 2014 Jul 04, 2014

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Just an update.  I believe the email for submitting complaints is:  adbecare@adobe.com

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Adobe Employee ,
Jul 04, 2014 Jul 04, 2014

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Jacmacadmin I am sorry you faced a frustrating experience with our support team.  Do you have a case number from your interaction that I could review?

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New Here ,
Jul 05, 2021 Jul 05, 2021

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Hi Jeff

 

I am not sure if you are still with the company as I see this post from 2014. Nevertheless, I would like to speak to someone in person either from the USA or Canada team. Certainly not with in anyone from the India team.

 

I have been going thru one of the worst and third grade customer services experiences with India team. I have a long list with case numbers and ordeal to narrate which would be a daunting task to write here. Therefore, I would appreciate if someone (a real senior) who cares about the customers feedback and their concerens can either call me back at or send an email that would be great. 

My email is REMOVED

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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LATEST

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Good luck! 🙂

 

[Discussion from 2014 locked by moderator.]

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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