How do I open a support ticket?

[megsommers]

     I am experiencing one frustration after another trying to down load and install CS6.  Now it seems my "Support Advisor" software wants me to open a support ticket, but I have no idea how.  Thanks!    

[Jeff A Wright]

Megsommers you can contact our support team at http://adobe.ly/yxj0t6.

If you are being advised to utilize the Adobe Support Advisor then please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  You are welcome to post any errors you discover to this discussion.

[JBM_2021]

I keep seeing the same answer and link from Adobe Help about using the help center but I don't see any way to actually open a ticket. Adobe support is sorely lacking!

[John T Smith]

Here is the link you want

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[pirn44679962]

this does not work as described.

[kglad]

what doesn't work that's expected to work?

if you expect anything related to ca6 and adobe support (other than an activation count reset), that's unrealistic. ie, as previously mentioned, there's none.

if you want to see if you can get help via this forum, post the problem you're having.

[Test Screen Name · Accepted solution]

Support for CS6 finished in 2017 (3 years after this discussion started). It would be impossible now to open a support ticket for this unsupported product. CS6 was superseded by Creative Cloud.