How do I speak to someone at Adobe about my account?

New Here ,
Apr 23, 2020

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Does anyone know how to speak with someone at Adobe to discuss my account?

 

It's a joke that I pay £20 per month for a product and I can't contact the company to discuss my account.  The chat is never answered and there's no ability to raise a ticket or even email them, I mean what the hell?

 

With their 'lock-you-in' plans, endless cancellation process (and a £4.99 'cancellation fee' to punish you for being cheeky enough to leave) and their total lack of interest in providing customer support, these guys have become an anti-consumer company. They want you to A) give them money and B) be quiet.

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How do I speak to someone at Adobe about my account?

New Here ,
Apr 23, 2020

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Does anyone know how to speak with someone at Adobe to discuss my account?

 

It's a joke that I pay £20 per month for a product and I can't contact the company to discuss my account.  The chat is never answered and there's no ability to raise a ticket or even email them, I mean what the hell?

 

With their 'lock-you-in' plans, endless cancellation process (and a £4.99 'cancellation fee' to punish you for being cheeky enough to leave) and their total lack of interest in providing customer support, these guys have become an anti-consumer company. They want you to A) give them money and B) be quiet.

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391

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Apr 23, 2020 0
Most Valuable Participant ,
Apr 23, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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