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How do you get of hold of anyone at Adobe for help? Cannot download Photoshop CC.

New Here ,
Jan 14, 2014

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I could not update Photoshop CC from Creative Cloud desktop or online. I need Raw 8.3 to be compatible with Lightroom.  It is impossible to get a hold of anyone at Adobe for help.  Found their chat link once after much searching, someone finally answered then told me they were closing for the day and to call back the next day.  Could never find the chat link again.  Tried uninstalling PhotoshopCC because I saw that somewhere in the forum but still cannot download Photoshop CC.  Got error code U43M1U49 and said to retry or contact customer support.  Yeah right!  Totally frustrated with Adobe.  Anyone have any suggestions?

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How do you get of hold of anyone at Adobe for help? Cannot download Photoshop CC.

New Here ,
Jan 14, 2014

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I could not update Photoshop CC from Creative Cloud desktop or online. I need Raw 8.3 to be compatible with Lightroom.  It is impossible to get a hold of anyone at Adobe for help.  Found their chat link once after much searching, someone finally answered then told me they were closing for the day and to call back the next day.  Could never find the chat link again.  Tried uninstalling PhotoshopCC because I saw that somewhere in the forum but still cannot download Photoshop CC.  Got error code U43M1U49 and said to retry or contact customer support.  Yeah right!  Totally frustrated with Adobe.  Anyone have any suggestions?

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717

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Jan 14, 2014 0
LEGEND ,
Jan 14, 2014

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I'm sorry to hear it's giving you such problems.

You could try removing the remnants of the last install using the Creative Cloud cleaner tool...

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Noel

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Jan 14, 2014 0
Adobe Employee ,
Jan 14, 2014

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Please try updating your AAM from here:

http://www.adobe.com/appsmanager/index.html

After update then try installing updates from Help->Update. If you still face any issue do let me know.

Regards,

Ashutosh

asnigam@adobe.com

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Jan 14, 2014 1
New Here ,
Jan 18, 2014

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I update application manager and was able to load Adobe Premier CC from on

line upload center. When I tried to update more apps from the desktop CC,

still failed. Tried to update Adobe Premier CC from help, mostly worked,

but got an message to close LogTransportApplication which I could not find,

did not show in my Task Manager when tried to find it, so could not update

Premier CC. Updates still failed from destop Adobe CC.

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Jan 18, 2014 0
Most Valuable Participant ,
Feb 09, 2014

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Triste wrote:

I update application manager and was able to load Adobe Premier CC from on

line upload center.  When I tried to update more apps from the desktop CC,

still failed.  Tried to update Adobe Premier CC from help, mostly worked,

but got an message to close LogTransportApplication which I could not find,

did not show in my Task Manager when tried to find it, so could not update

Premier CC.  Updates still failed from desktop Adobe CC.

Hi Triste,

If you're having difficulties getting updates for your tools using the Creative Cloud Desktop app, then you can try downloading them without it by using the direct links for the CC updates on Windows or on Mac OS, for all CC apps.

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Feb 09, 2014 0