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how to cancel my adove plan, how to change my payment information

New Here ,
Aug 08, 2020

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I originally tried to use only the trial version. So I want to cancel my adove plan and searched how to cancel on adove site. but I can not find cancel button. and I tried a lot  to change my payment information. but it didn't change,,,,I don't know why,,, whenever i tried to change, there is a problem with updaiting the payment information. I already tried to all my card...and is it possible to cancel the plan only after monthly payment has been made?

can't you cancel it? 

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Try the following link for steps on how to cancel your subscription
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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how to cancel my adove plan, how to change my payment information

New Here ,
Aug 08, 2020

Copy link to clipboard

Copied

I originally tried to use only the trial version. So I want to cancel my adove plan and searched how to cancel on adove site. but I can not find cancel button. and I tried a lot  to change my payment information. but it didn't change,,,,I don't know why,,, whenever i tried to change, there is a problem with updaiting the payment information. I already tried to all my card...and is it possible to cancel the plan only after monthly payment has been made?

can't you cancel it? 

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Try the following link for steps on how to cancel your subscription
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

Topics

How to

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 08, 2020

Copy link to clipboard

Copied

Hello,
Try the following link for steps on how to cancel your subscription
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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