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How to cancel the plan

New Here ,
Mar 16, 2020

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I used the Adobe trial version, and I removed the Photoshop from the spent computer for two of the seven days, and Adobe tried to pay after that. There was no money in the card, so I got a text message on March 11 that the payment was delayed, so I was going to cancel the plan, but I told them to edit the information, but there was no cancellation. Do I have to pay for the first month? I don't want to use Adobe anymore, but please tell me how to cancel my plan. I'm Korean. I can't talk to a counselor. 

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How to cancel the plan

New Here ,
Mar 16, 2020

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I used the Adobe trial version, and I removed the Photoshop from the spent computer for two of the seven days, and Adobe tried to pay after that. There was no money in the card, so I got a text message on March 11 that the payment was delayed, so I was going to cancel the plan, but I told them to edit the information, but there was no cancellation. Do I have to pay for the first month? I don't want to use Adobe anymore, but please tell me how to cancel my plan. I'm Korean. I can't talk to a counselor. 

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Mar 16, 2020 0
Most Valuable Participant ,
Mar 16, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Mar 16, 2020 0
Adobe Community Professional ,
Mar 16, 2020

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You won't be able to cancel online until you resolve your payment details.

Please log-in to your account below and click on Manage Plan.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web.com

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Mar 16, 2020 0
Adobe Community Professional ,
Mar 16, 2020

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안녕, 지연.
계획을 취소하려면 고객 센터에 문의해야 할 것 같습니다.
다른 분들도 제시되고 있지만, 한국의 Adobe 고객 지원은 다음의 URL입니다.
https://helpx.adobe.com/kr/contact/support.html


TkfY(ACP),JAPAN

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