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How to change my adobe captivate license to other device?

New Here ,
Feb 02, 2016

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Hi, I need to change my adobe captivate license to other device, but I don't know how to do it. I'll appreciate your help

Esther

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you are usually allowed two installations and activations so just install and activate on your new device.

if you see an activation count error, open captivate on your old device and click help>deactivate.  then install on your new device.

you'll need your serial number and the installation file(s).

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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How to change my adobe captivate license to other device?

New Here ,
Feb 02, 2016

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Hi, I need to change my adobe captivate license to other device, but I don't know how to do it. I'll appreciate your help

Esther

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you are usually allowed two installations and activations so just install and activate on your new device.

if you see an activation count error, open captivate on your old device and click help>deactivate.  then install on your new device.

you'll need your serial number and the installation file(s).

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Adobe Community Professional ,
Feb 02, 2016

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you are usually allowed two installations and activations so just install and activate on your new device.

if you see an activation count error, open captivate on your old device and click help>deactivate.  then install on your new device.

you'll need your serial number and the installation file(s).

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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New Here ,
Aug 17, 2016

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Good Morning,

       Thank you for replying.  I've only had one install. 

adobe.PNG

This is what I'm seeing which indicates a wrong version install, except I downloaded what ever was linked to from the CS6 link, then the CS6 design & Web premium.  The drop-down menu doesn't give me CS6 as an option.  So either the link was wrong or something else has going south.  Any help would be deeply appreciated.

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kglad LATEST
Adobe Community Professional ,
Aug 17, 2016

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no, it shows your cs6 license is for an upgrade (from a previous version).  select the previous version from that dropdown and enter its serial number.  your cs6 installation will proceed.

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