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How to Clean Uninstall?

Community Beginner ,
Apr 14, 2017

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Anyone here can tell me how to clean uninstall adobe experience design? I mean, like clear data, cache and everything which related to adobe xd.

I couldn't find Adobe XD when I scanned it with Rev* Uninstaller.

Thanks

*Note: Sorry for my bad English

I'll tell you right now that it's not going to solve the Subscription Suspended issue - the only way to get that resolved right now is to have a live session with one of our team members. To get into that queue, you'll need to contact Adobe Support and let them know what happened, and ask for an appointment with the installer team members.

However, to answer your initial question, you can uninstall using the Creative Cloud, and then use the Creative Cloud cleaner tool to completely remove XD: Use the Creative Cloud Cleaner Tool to solve installation problems

-Elaine

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How to Clean Uninstall?

Community Beginner ,
Apr 14, 2017

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Anyone here can tell me how to clean uninstall adobe experience design? I mean, like clear data, cache and everything which related to adobe xd.

I couldn't find Adobe XD when I scanned it with Rev* Uninstaller.

Thanks

*Note: Sorry for my bad English

I'll tell you right now that it's not going to solve the Subscription Suspended issue - the only way to get that resolved right now is to have a live session with one of our team members. To get into that queue, you'll need to contact Adobe Support and let them know what happened, and ask for an appointment with the installer team members.

However, to answer your initial question, you can uninstall using the Creative Cloud, and then use the Creative Cloud cleaner tool to completely remove XD: Use the Creative Cloud Cleaner Tool to solve installation problems

-Elaine

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Adobe Community Professional ,
Apr 14, 2017

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The CC menu Apps tab has an uninstall option for Xd, would that do?

It doesn't seem to install like most apps. The file "Experience_Design_(Beta)_Set-Up.exe" is what is run when you open Xd, and it doesn't seem to live in Programs. Note that the name doesn't include Adobe or Xd, which makes it harder to find.

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Community Beginner ,
Apr 15, 2017

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yeah, but Clean Uninstall could be a solution for they who got "Subscription Suspended" issue like me

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Adobe Employee ,
Apr 17, 2017

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I'll tell you right now that it's not going to solve the Subscription Suspended issue - the only way to get that resolved right now is to have a live session with one of our team members. To get into that queue, you'll need to contact Adobe Support and let them know what happened, and ask for an appointment with the installer team members.

However, to answer your initial question, you can uninstall using the Creative Cloud, and then use the Creative Cloud cleaner tool to completely remove XD: Use the Creative Cloud Cleaner Tool to solve installation problems

-Elaine

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Community Beginner ,
Apr 17, 2017

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but I did it, and now I can operate my XD again

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Adobe Employee ,
May 08, 2020

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Moving the discussion to Get Started community. 

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Adobe Community Professional ,
May 08, 2020

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Why did you move a 3 Year Old discussion, originally posted over on the JIVE Adobe forums, about Adobe XD to the Get started forum.

 

Sorry but this makes NO Sense what so Ever.

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