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how to deactivate old (destroyed) Imac

New Here ,
Jul 08, 2020

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I have an education account ... UMD professor .... replaced an old imac with a new one and now can't add adobe to my laptop because only get two devices.  (I understand I should have deactivated the old imac while I still had it ... in any event, old hardrive was taken out and destroyed. ) At present, the new imac is my only activated device that exists.  

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how to deactivate old (destroyed) Imac

New Here ,
Jul 08, 2020

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I have an education account ... UMD professor .... replaced an old imac with a new one and now can't add adobe to my laptop because only get two devices.  (I understand I should have deactivated the old imac while I still had it ... in any event, old hardrive was taken out and destroyed. ) At present, the new imac is my only activated device that exists.  

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Activation

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Adobe Community Professional ,
Jul 08, 2020

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Adobe Community Professional ,
Jul 08, 2020

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Was this for discontinued Creative Suite or the current Creative Cloud?

 

If the latter, you can manage devices from your account portal without having to contact support.

Please log-in to your account below.  Click Manage Plans.  Scroll down to Activated Devices.
https://account.adobe.com/plans

 

If the former, scroll down the same page to Contact Adobe button.  In the chat box, type "AGENT, activation count reset required" followed by Enter key.  Wait for a human. 

 

Nancy O'Shea, ACP
Alt-Web.com

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