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How to deactivate Photoshop Elements on dead compuiter

New Here ,
Aug 01, 2020

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My PC  died and have bought a new one. I have installed PSEW on the new computer. But it's complaining I have it activated too many times, How do I deactivate either online or by phone?

Online I see to go round in circles as the advices to go to My Plan and Manage Plan. But that option isn't available, And I have failed to find how to do chat online or get a support phone number (preferably) for the  UK. Any help appreciated.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Activation

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How to deactivate Photoshop Elements on dead compuiter

New Here ,
Aug 01, 2020

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My PC  died and have bought a new one. I have installed PSEW on the new computer. But it's complaining I have it activated too many times, How do I deactivate either online or by phone?

Online I see to go round in circles as the advices to go to My Plan and Manage Plan. But that option isn't available, And I have failed to find how to do chat online or get a support phone number (preferably) for the  UK. Any help appreciated.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

TOPICS
Activation

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 01, 2020 0
Most Valuable Participant ,
Aug 01, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Translate

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