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How to delete my old credit card details? ALL should be concerned!

Community Beginner ,
Jun 06, 2020

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Has anyone figured out yet if Adobe lets you delete your own credit card out of their system or do they keep hostage forever and convince you it's a dummy account (yet it charges your card) and that it's perfectly safe with them (even though they got hacked on Oct 2019)?

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. They are the ones that would guide you on whether this is possible or not. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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How to delete my old credit card details? ALL should be concerned!

Community Beginner ,
Jun 06, 2020

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Has anyone figured out yet if Adobe lets you delete your own credit card out of their system or do they keep hostage forever and convince you it's a dummy account (yet it charges your card) and that it's perfectly safe with them (even though they got hacked on Oct 2019)?

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. They are the ones that would guide you on whether this is possible or not. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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How to

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221

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Adobe Community Professional ,
Jun 06, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. They are the ones that would guide you on whether this is possible or not. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jun 06, 2020

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I don't know anything about hacking last October.  Perhaps it effected only you.

 

Are you a PAID Creative Cloud member? If yes, you must have a valid credit card on file so you can keep using Illustrator, etc... 

To change your card details, please log-in to your account below and click on Edit Billing & Payment.
https://account.adobe.com/

If you still need help, scroll down to Contact Adobe on the same page.

 

NOTE:  If you feel your card has been compromised, contact your bank immediately.

 

Nancy O'Shea, ACP
Alt-Web.com

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