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How to get rid of it "Please update your billing information to avoid losing access to ...."

New Here ,
Jun 04, 2020

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I changed my bank card, changed it in my personal account, and paid for it. Every time I log in to the program, says "Please update your billing information to avoid losing access to ..." What to do?

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Creative Cloud

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How to get rid of it "Please update your billing information to avoid losing access to ...."

New Here ,
Jun 04, 2020

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I changed my bank card, changed it in my personal account, and paid for it. Every time I log in to the program, says "Please update your billing information to avoid losing access to ..." What to do?

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Creative Cloud

Views

259

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jun 04, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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