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How to migrate account from US to Europe (Netherlands)?

New Here ,
Mar 07, 2020

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Hello,

I moved from the US to the Netherlands? 

Is there a way to transfer an existing account? I think the only way I see to do it is cancel and then renew here?

 

Thank you.

Fabio

Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

For all Account problems you really need to contact Adobe through the Chat system and specifically state you need assistance with billing and Region location.

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How to migrate account from US to Europe (Netherlands)?

New Here ,
Mar 07, 2020

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Hello,

I moved from the US to the Netherlands? 

Is there a way to transfer an existing account? I think the only way I see to do it is cancel and then renew here?

 

Thank you.

Fabio

Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

For all Account problems you really need to contact Adobe through the Chat system and specifically state you need assistance with billing and Region location.

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117

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Adobe Community Professional ,
Mar 07, 2020

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I have moved your post from the Community Help forum (which is for getting help USING these forums) to the Get started forum.

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Adobe Community Professional ,
Mar 07, 2020

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Have you moved your payment method also? From US CC to Europe CC?

If everything still functions and the payments are going through I personally would not worry about it until your subscription nears its renewal date.

 

If that doesn't work or you have some type of problem using or paying for the subscription then you will need to contact Adobe directly at the link below and stating you have a billing problem/request.

 

https://helpx.adobe.com/contact.html

 

 

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New Here ,
Mar 15, 2020

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In the US account, you can only select a US address (I want to change my payment credit card a Dutch one). So I have canceled my US subscription in the US. Now I have to wait for it to expire to renew in the Netherlands. When I login in the NL Adobe site, it still thinks I have an active account. Or I'll switch emails.

 

Just wish it would be easier.

 

Thanks for your assistance.

 

Regards, Fabio

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Adobe Community Professional ,
Mar 15, 2020

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For all Account problems you really need to contact Adobe through the Chat system and specifically state you need assistance with billing and Region location.

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