I am receiving an A12E1 error when trying to install my Creative Cloud applications

Adobe Employee ,
Sep 04, 2013 Sep 04, 2013

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The A12E1 error occurs when there has been a fatal error during the installation process.  Please see A12E1 error installing Creative Cloud products | CC - http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html which discusses several solutions for this error.

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New Here ,
Nov 03, 2013 Nov 03, 2013

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Hi Jeff

I found out after having this Error Code; My problem was a drive formatted as a Case Sensitive HFS.

This would by nice to prompted on when installing...

And maybe as a note here: http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

See my post here:

http://forums.adobe.com/message/5811503#5811503

Best Regards

Marcus Edvardsen

Message was edited by: medvardsen

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Adobe Employee ,
Nov 04, 2013 Nov 04, 2013

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Thank you Medvardsen.  The Case Sensitive HFS option is not a common choice for formatting but this can be beneficial if other User have their hard drive formatted in the same fashion.

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Community Beginner ,
Nov 19, 2014 Nov 19, 2014

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non of the solutions helped. Not sure this is worth all the trouble....

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New Here ,
Mar 09, 2015 Mar 09, 2015

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Jeff,

I have attempted updating my Muse foe the past week and it keeps failing and giving me this error message;

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Muse CC 2014 2014.3.1.44 {6EE79D64-202C-4B07-B853-0A6136394AAC} -----------

ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Muse CC 2014/Adobe Muse CC 2014.app/Contents/Frameworks/adbeape.framework/adbeape" (Seq 10)

-------------------------------------------------------------------------------------

Can you please give me an idea of how to get it updated?

Thank you Jim

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Adobe Employee ,
Mar 09, 2015 Mar 09, 2015

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Jim information for Exit Code 7 can be found at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5.  To resolve this error I would recommend removing and reinstalling Adobe Muse per the instructions listed in CC desktop lists applications as "Up to Date" when not installed.  This should remove the unmodifiable file located within the Adobe Muse CC 2014 application package.

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New Here ,
Mar 09, 2015 Mar 09, 2015

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Jeff,

Thank you that worked.

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