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I am receiving an Error Code 136 when trying to install Adobe Creative Cloud .

New Here ,
Feb 22, 2020

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I am receiving an error when trying to download the app. I had to have a new hard drive installed and this s the last program I need to restore. I tried removing the program and then re-installing from the web. The installation failed. I was unable to find anything on that specific error code on the web. When I retried the installation after removing, there was no error code at all. If you could point me in the right direction for next steps, any help is greatly appreciated!

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I am receiving an Error Code 136 when trying to install Adobe Creative Cloud .

New Here ,
Feb 22, 2020

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I am receiving an error when trying to download the app. I had to have a new hard drive installed and this s the last program I need to restore. I tried removing the program and then re-installing from the web. The installation failed. I was unable to find anything on that specific error code on the web. When I retried the installation after removing, there was no error code at all. If you could point me in the right direction for next steps, any help is greatly appreciated!

TOPICS
Creative Cloud, Installation

Views

1.5K

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 22, 2020 0
Adobe Community Professional ,
Feb 22, 2020

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Error 136 usually means there's a problem with system registry files.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

 

Are you sure your computer meets or exceeds the system requirements to run Creative Cloud desktop app and all the other apps you intend to use?

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Does your computer user profile have full administrative level permissions to install software?

 

How to install CC Desktop App

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Nancy O'Shea, ACP
Alt-Web.com

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