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I am Typing My correct ADOBE ID

New Here ,
Mar 21, 2020

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When I try to log in to CC app on macOS I keep getting an error message saying that it cannot authenticate my Adobe ID. I know for a fact that i am putting the correct information in because i just changed the password, after the first couple of times of this happening. It still will not let me log in. Now none of my apps work and i am getting highly frustrated with it! any help or known issues in regards to this issue?

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Creative Cloud

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I am Typing My correct ADOBE ID

New Here ,
Mar 21, 2020

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When I try to log in to CC app on macOS I keep getting an error message saying that it cannot authenticate my Adobe ID. I know for a fact that i am putting the correct information in because i just changed the password, after the first couple of times of this happening. It still will not let me log in. Now none of my apps work and i am getting highly frustrated with it! any help or known issues in regards to this issue?

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Creative Cloud

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33

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kglad LATEST
Adobe Community Professional ,
Mar 21, 2020

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

p.s.  make sure you're not being prompted by your computer for your computer's password.

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