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I am unable to access my personal account due to some conflict with enterprise account.

New Here ,
Apr 14, 2020

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I have been paying for Adobe for several months now.

 

I use to be able to choose whther to sign in to my personal account or the school account. 

 

Now, it is only giving me the option to sign into the school account and this has cutoff access to the features I was paying for.

 

Furthermore I am unable to modify my plan to just use the personal account becuase the help page just redirects to use the Community Forums and not contact anyone at Adobe.

 

Please help me just use my personal account and not the enterprise account.

 

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How to, Manage account, Troubleshooting

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I am unable to access my personal account due to some conflict with enterprise account.

New Here ,
Apr 14, 2020

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I have been paying for Adobe for several months now.

 

I use to be able to choose whther to sign in to my personal account or the school account. 

 

Now, it is only giving me the option to sign into the school account and this has cutoff access to the features I was paying for.

 

Furthermore I am unable to modify my plan to just use the personal account becuase the help page just redirects to use the Community Forums and not contact anyone at Adobe.

 

Please help me just use my personal account and not the enterprise account.

 

Topics

How to, Manage account, Troubleshooting

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582

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Apr 14, 2020 0
Adobe Community Professional ,
Apr 14, 2020

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Please use another web device or browser that accepts cookies and does not have script blockers.

Log-in to your account below to confirm you have an active paid plan and payment details are current and accurate.
https://account.adobe.com/plans

 

Assuming you can log-in to your personal account, try the following.

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid personal ID and password.

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 14, 2020 0
New Here ,
Apr 14, 2020

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As I said, I am no longer getting the option to select my personal account. Do I need to show billing receipts? That link only shoiws the information for my enterprise account. 

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Apr 14, 2020 0
New Here ,
Apr 14, 2020

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And, why would I have to use a web browser with cookies and script blockers disabled just to access my account?

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Apr 14, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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If you have 2 accounts, you should have 2 separate log-in IDs (e-mails) and passwords.

 

This is a user-to-user forum.  We can't help fellow users with an account problem.  You must contact Adobe directly via phone or online chat.  Using a browser that accepts cookies and does not have script blockers, log-in to your personal account below. 

https://helpx.adobe.com/contact.html

 

Click the chat icon and type AGENT followed by enter key. Wait for a human to join the session.

Chat iconChat icon

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 15, 2020 0