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I can no longer use Adobe CC products since updates

New Here ,
Sep 01, 2020

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Hi,

 

I have an issue with my Adobe CC products. There was some updates regarding Photoshop, Illustrator etc ... I did the updates and now i can no longer user them with my licence : It asks to purchase. I have now a trial version for 7 days ... 

 

Does someone know how to solve this ?

 

Thanks !

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I can no longer use Adobe CC products since updates

New Here ,
Sep 01, 2020

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Hi,

 

I have an issue with my Adobe CC products. There was some updates regarding Photoshop, Illustrator etc ... I did the updates and now i can no longer user them with my licence : It asks to purchase. I have now a trial version for 7 days ... 

 

Does someone know how to solve this ?

 

Thanks !

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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