I can not activate my plan on a second computer

New Here ,
Nov 29, 2020 Nov 29, 2020

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Hi everybody,

  • I am your subscriber (photographic plan) (photo 1).
  • Recently I bought a laptop

          (win10-64 bit-12ram memory-256 SSD- ryzen5) and

          tried to install Ps 2021 and LRc through my Adobe Account.

  • I chose download Photoshop (photo 2).
  • Unfortunately, after many many attempts, I did not succeed, because the PS was not downloaded and -waiting loooong time- i was taking these pictures (photo 3-4-5-6-7-8-9) and unfortunately, I give up my attempt without result (photo 10).

 

Please help me solve this problem by driving me properly ....

Thank you and I look forward to ....

 

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 29, 2020 Nov 29, 2020
no problem.   using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.htmlclick contact us (in the lower right)in the chat field, type AGENTbe patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

kglad_0-1606665508251.png

 

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Dear  Kglad, thank you for your answer,

 

 but unfortunately the cloud refuses to appear on my laptop.

 

I tried both the links you sent me but I have the same results with the images I sent you

an i'm sorry for thw wrong way sended ....

 

And at the end (after 5 minutes about) I get a message with error code 206.

I tried the solutions for the code 206 but again I had no result ...

(Kaspersky total security  is disabled in the process and the Kaspersky firewall is in a allow state in terms of adobe )

 

I'm a little desperate that I can not use adobe cloud  on my new laptop ....

 

help please....

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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check your hosts file to see if adobe is listed 

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New Here ,
Nov 29, 2020 Nov 29, 2020

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No adobe is not listed...

 

can you send me adobe host to add them?

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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no, it shouldn't be listed.  repairing would make sure it's ok, https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#reset-host-file

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New Here ,
Nov 29, 2020 Nov 29, 2020

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nothing was fixed ... it is obvious that something is wrong ... and I do not know (I do not have the knowledge) to fix it ... Do what you think is best for an unlucky customer of yours ....

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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Just so you're aware, you're not talking to Adobe here - unless they've got an Employee badge next to their name.

 

This is a user-to-user forum staffed mainly by volunteers who are Adobe customers just like you.

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New Here ,
Nov 29, 2020 Nov 29, 2020

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Dear John,I'm sorry, I'm new to the community and I did not know it. I believe that I did not offend any member. My knowledge is relatively poor and I seek help from anyone who has the goodness. I'm disappointed and I do not know what to do ... In the end (if the problem is not solved) I may (I say maybe) download the PS from a third party but then I will not have upgrades ...

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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no problem.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Unfortunately my problem not solved... and I raised my hands ...
Not knowing what else to do, I installed PS 2021 on the laptop from a third party (as well as Lr) 

so that I could do (a few times) some small editing of my photos ... 

Of course my subscription will now be for a computer,instead of two as provided...I'm  very sorry....

thank you all for your interest...

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New Here ,
Jan 07, 2021 Jan 07, 2021

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thank you very much for your advise... today i follow your instructions and a agent solved my problem remotely .. all its OK know... thanks again...

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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you're welcome.

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