I can not install and uninstall adobe creative cloud

New Here ,
Nov 27, 2016

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I've tried everything but I can not install and uninstall adobe creative cloud.

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Adobe Community Professional
Correct answer by kevin stohlmeyer | Adobe Community Professional

Manually deleting CC apps is never a good process. The tech probably ran this tool to cleanup any old CC remnants to give you a clean install of the new software. It's always a good idea to uninstall using the app or this tool.

Use the Creative Cloud Cleaner Tool to solve installation problems

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Nov 27, 2016 0
Adobe Community Professional ,
Nov 27, 2016

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i can't read those error messages, so better help might be available if you copied/pasted those error messages so the translator could be used.

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

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Nov 27, 2016 1
Community Beginner ,
Nov 27, 2016

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I'm on a Mac and just tried installing the latest update.  The install failed due to claim that another version of CC Desktop seas running.  Couldn't find a running CC app anywhere.  Followed adobe site instructions to uninstall CC Desktop.  Message came back saying that couldn't be done as CC Desktop was 'busy.'

What now?

............Mike

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Nov 27, 2016 0
Adobe Community Professional ,
Nov 27, 2016

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open your activity monitor and terminate cc threads.

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Nov 27, 2016 0
Community Beginner ,
Nov 27, 2016

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Thanks,

In Activity Monitor I see 6 Adobe processes 3 of which appear to be CC processes. All are greyed out and attempting to terminate them by using the ‘X’ in the menu doesn’t do anything. Does what I’m reporting here sound like I understood what you suggested, or did I get off the track?

…………Mike

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Nov 27, 2016 0
New Here ,
Nov 28, 2016

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I was able to delete all the files from the folder and finally I thought it would install but it still gives an error at the end of the installation, I already used AdobeCreativeCloudCleanerTool and I have done practically everything I saw in the forum but I could not install the adobe creative cloud yet.

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Nov 28, 2016 0
Adobe Community Professional ,
Nov 28, 2016

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what error message?

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Nov 28, 2016 0
New Here ,
Nov 28, 2016

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The adobe creative cloud is needed to solve the problem. But it was not found or corrupted. Download and install Creative Cloud again in /// Site ///

This is the message that appears.

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Nov 28, 2016 0
Community Beginner ,
Nov 28, 2016

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I just went through this problem in its entirety and the only way to solve it is to set up a chat with Adobe support and let the representative fix it by controlling your machine.  There were numerous obscure files that had to be removed to clean the old Creative Cloud desktop from your machine, after which you just reinstall a fresh copy and then have it re-install all your apps.  i now have seen several complaints about this issue here so, despite the fact  that many (maybe almost all) people don't have this problem a number do, and it isn't easy to work your way through it alone.

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Nov 28, 2016 0
Adobe Community Professional ,
Nov 28, 2016

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Nov 28, 2016 1
New Here ,
Nov 28, 2016

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Only supported by phone or chat?

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Nov 28, 2016 0
Adobe Community Professional ,
Nov 28, 2016

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use chat.

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Nov 28, 2016 0
Adobe Community Professional ,
Nov 28, 2016

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Manually deleting CC apps is never a good process. The tech probably ran this tool to cleanup any old CC remnants to give you a clean install of the new software. It's always a good idea to uninstall using the app or this tool.

Use the Creative Cloud Cleaner Tool to solve installation problems

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Nov 28, 2016 1
Adobe Employee ,
Nov 29, 2016

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Nov 29, 2016 0