I can only install the free apps on Adobe Creative Cloud but I have paid for all the apps

New Here ,
Jan 05, 2021 Jan 05, 2021

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I've just reinstalled Adobe Creative Cloud Desktop on my Mac (Big Sur) with my new subscription with all the apps that i just paid. (I had an account payed by my school before but it endend) so i had to create a new account. 

On my Adobe account on Safari it shows me that i can install every apps, but when i go on my account on the Creative Cloud Desktop app i can only install Adobe XD and 2 others free apps. 

I've already tried the cleaning app, to check the hosts, to uninstall or repair the app but nothing works. A friend also have the exact same problem on his mac. 

I'm trying to fix it for more than 3 hours now...

 

Thank you

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Activation, Creative Cloud, Installation

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Sopher, have you already implemented the solutions listed in https://helpx.adobe.com/mena_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html...  If so, then please verify the computer can access the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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