I can't activate Adobe CS6

New Here ,
Dec 04, 2020

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Hi there, 

 

I'm trying to activiate Adobe CS6 and it says that gone past my limit of 2 computers. I've requested to "reset activation count" but support has mentioned that they can't help me.

 

Can someone please help me?

 

Thanks!

Hal

Screen Shot 2020-12-04 at 10.31.45 pm.png

 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

You may need to PERSIST until you find a support agent who is more experienced
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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I can't activate Adobe CS6

New Here ,
Dec 04, 2020

Copy link to clipboard

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Hi there, 

 

I'm trying to activiate Adobe CS6 and it says that gone past my limit of 2 computers. I've requested to "reset activation count" but support has mentioned that they can't help me.

 

Can someone please help me?

 

Thanks!

Hal

Screen Shot 2020-12-04 at 10.31.45 pm.png

 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

You may need to PERSIST until you find a support agent who is more experienced
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

ChatButton.jpg

TOPICS
Activation

Views

44

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Dec 04, 2020 0
New Here ,
Dec 04, 2020

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Most Valuable Participant ,
Dec 04, 2020

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This support agent seems to be lacking the basic knowledge and competence we might reasonably hope for. Support agents are the ONLY people who can reset activation counts, and it is part of their job. Do not be fobbed off. 

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Most Valuable Participant ,
Dec 04, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

You may need to PERSIST until you find a support agent who is more experienced
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

ChatButton.jpg

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Dec 04, 2020 1