I can’t cancel my subscription

Apr 18, 2020

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I recently started a freetrail using adobe and I for several days now I have been unable to cancel it. I can't afford the account and there never was a "cancel plan" button under "manage" on the account settings. Now I am receiving emails that there are paymanet issues and I still can't figure out how to handle with it. I withdrawed all the money from the account I'm using so that I wouldn't lose any money. Another problem with Adobe is that I never was offered a month-month subscription when signing up for adobe, I only got the option for a yearly plan payed monthly. How do I cancel the subscription?

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I can’t cancel my subscription

Apr 18, 2020

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I recently started a freetrail using adobe and I for several days now I have been unable to cancel it. I can't afford the account and there never was a "cancel plan" button under "manage" on the account settings. Now I am receiving emails that there are paymanet issues and I still can't figure out how to handle with it. I withdrawed all the money from the account I'm using so that I wouldn't lose any money. Another problem with Adobe is that I never was offered a month-month subscription when signing up for adobe, I only got the option for a yearly plan payed monthly. How do I cancel the subscription?

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Apr 18, 2020 0
Apr 18, 2020

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Please try this route and if does not work post here to let us know.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

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Apr 18, 2020 0
Apr 18, 2020

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When there is a payment problem, the option to Cancel is not available until you update payment details.

Please log-in to your account below.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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