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I can't cancell my subscription without extra fee

New Here ,
Apr 17, 2020

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Days ago i have tried cancell my subscription but got notice

You'll be charged an early cancellation fee:US$19.98

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How to, Problem or error

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I can't cancell my subscription without extra fee

New Here ,
Apr 17, 2020

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Days ago i have tried cancell my subscription but got notice

You'll be charged an early cancellation fee:US$19.98

TOPICS
How to, Problem or error

Views

339

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 17, 2020 0
Adobe Employee ,
Apr 20, 2020

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Moved to Get-Started

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Apr 20, 2020 0
LinSims LATEST
Adobe Community Professional ,
Apr 20, 2020

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Information on how to cancel your subscription can be found here: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this doesn't work, you'll need to contact Adobe customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

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Apr 20, 2020 0