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I can't download any of the Adobe apps

New Here ,
May 14, 2020

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I purchased the Photoshop, Light Room, Creative Cloud package for $9.99 a month. The payment has been taken out of my account but it won't let download ANY of the products. It takes me to a page to send the install link to my email. I've done this for each of them and when I click the link it takes me right back to the "email link" page. Please help!received_1495655567261227.jpegreceived_876739846179437.jpeg

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Creative Cloud, Installation, New user

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I can't download any of the Adobe apps

New Here ,
May 14, 2020

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I purchased the Photoshop, Light Room, Creative Cloud package for $9.99 a month. The payment has been taken out of my account but it won't let download ANY of the products. It takes me to a page to send the install link to my email. I've done this for each of them and when I click the link it takes me right back to the "email link" page. Please help!received_1495655567261227.jpegreceived_876739846179437.jpeg

TOPICS
Creative Cloud, Installation, New user

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1.4K

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May 14, 2020 0
Most Valuable Participant ,
May 14, 2020

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May 14, 2020 1
New Here ,
May 14, 2020

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It took me right back to the same link to send it to my email. I've been told I have to downlaod the app version from the playstore since I'm using an Acer Chromebook and it doesn't support the desktop but I can't even find the Adobe Creative Cloud app like it showed in the video.

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May 14, 2020 0
Adobe Employee ,
May 14, 2020

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Foxyquinnphotography, I am sorry but the Creative Cloud desktop app requires Windows or macOS to install. For information on the system requirements please see https://helpx.adobe.com/creative-cloud/system-requirements.html.

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May 14, 2020 1
Most Valuable Participant ,
May 14, 2020

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>using an Acer Chromebook

 

You need to cancel your subscription during the grace period... or buy a real computer

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May 14, 2020 2