I can't install Adobe Creative Cloud app onto my new laptop. I have an Alienware gaming laptop. Help

New Here ,
Feb 26, 2021 Feb 26, 2021

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I'm setting up my new laptop, I download creative cloud, but when I try to run setup. I keep getting this message. Anyone know what I can do?ERROR message.jpg

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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Adobe Community Professional ,
Feb 27, 2021 Feb 27, 2021

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Visual C++ runtime is typically sent out with your Windows updates.

Do you have the latest updates for Windows?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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