I can't install Adobe XD Error Code 505

Community Beginner ,
Apr 18, 2021 Apr 18, 2021

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Good evening. I have a problem with Adobe XD. A few days ago I tried to update it, but failed. I then tried to reinstall it hoping to solve the problem. During the process it gets to 45% and disconnects from the Creative cloud. and shows me error code 505. I went here https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#errorC505 and did all the steps, but it didn't solve the problem.
I also saw some posts that have been made about the same problem,maybe I will find a solution but I could not solve the problem.
I have enabled the secondary connection.
I have Windows 10 Pro 20H2 
I would appreciate your help, thanks in advance.

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Creative Cloud, Installation

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Community Beginner , Apr 26, 2021 Apr 26, 2021
Good evening.The problem I had with Adobe XD was fixed.The problem was on my computer, I reinstalled windows and fixed the problem.Now XD works very well.

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Adobe Community Professional ,
Apr 18, 2021 Apr 18, 2021

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Hi @Dimitris Charalampidis,

Please ensure your computer/device meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

Error 505 indicates that the installer does not have proper permissions to complete the installation process.  If you have already implemented the steps listed in https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html then try creating a new computer user account.

 

If you're on Windows 10 (1803 or higher), can you connect install apps from the Microsoft Store?  I ask because Adobe XD uses the Universal Windows Platform to complete its installation process. Maybe your UWP installations are being blocked by a Firewall or Anti-Virus program. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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Good morning.Thank you very much for the prompt response.
My computer meets the system requirements to run Creative Cloud.I created a new user but I get an error in Creative Cloud.
I am using several programs from Microsoft Store and they work normally without any problem.
I also disabled the computer's firewall.But with no effect again the same error appears in XD,while all my other programs I have installed work normally

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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Motionstudio, did you try creating a new local Administrator account as suggested by Nancy?  What error message do you receive while installing under the new account?

 

For information on how to create a new local administrator account on Windows 10, see https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-....

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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I made a new user account, as soon as I go to open creative cloud I get this message:Unable to reach Adobe servers

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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Thanks, Motionstudio. I reviewed your account, and it seems like you are also encountering problems while trying to establish a chat session with our support team.

 

If you personally manage the network the computer is accessing, then see https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html for steps you can take to allow the computer to reach our servers.

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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Good evening.The problem I had with Adobe XD was fixed.The problem was on my computer, I reinstalled windows and fixed the problem.Now XD works very well.

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