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I can't install Creative Cloud App on my Mac

Community Beginner ,
Jul 02, 2016

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I can't get the Creative Cloud App to install on my Mac (Yosemite).  I can download the DMG file, I click the installer and it prompts me for my administrative password, I type the correct password but then nothing happens. I am getting frustated ...

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

Have you logged in to Mac as Administrator ??

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

" If present "  Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

If present,  Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

Click on the below link and download & run Adobe Cleaner tool :

If present , Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 4 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

Still same ??

You need to try from different user account   or it is better to enable Root user account and later you can disable it.

I had mentioned steps to enable Root user account in below link :

Re: Why isn't photoshop downloading?

After logging in to Root account , try to install Adobe Creative Cloud app , it shud work.

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I can't install Creative Cloud App on my Mac

Community Beginner ,
Jul 02, 2016

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I can't get the Creative Cloud App to install on my Mac (Yosemite).  I can download the DMG file, I click the installer and it prompts me for my administrative password, I type the correct password but then nothing happens. I am getting frustated ...

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

Have you logged in to Mac as Administrator ??

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

" If present "  Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

If present,  Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

Click on the below link and download & run Adobe Cleaner tool :

If present , Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 4 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

Still same ??

You need to try from different user account   or it is better to enable Root user account and later you can disable it.

I had mentioned steps to enable Root user account in below link :

Re: Why isn't photoshop downloading?

After logging in to Root account , try to install Adobe Creative Cloud app , it shud work.

TOPICS
Creative Cloud

Views

10.4K

Likes

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Jul 02, 2016 2
Most Valuable Participant ,
Jul 02, 2016

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When you say password, you are entering your computer password and not your Adobe one?

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Jul 02, 2016 0
Community Beginner ,
Jul 03, 2016

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I am entering my computer one

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Jul 03, 2016 0
Adobe Community Professional ,
Jul 03, 2016

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Have you logged in to Mac as Administrator ??

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

" If present "  Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

If present,  Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

Click on the below link and download & run Adobe Cleaner tool :

If present , Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 4 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

Still same ??

You need to try from different user account   or it is better to enable Root user account and later you can disable it.

I had mentioned steps to enable Root user account in below link :

Re: Why isn't photoshop downloading?

After logging in to Root account , try to install Adobe Creative Cloud app , it shud work.

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Jul 03, 2016 2
Community Beginner ,
Jul 04, 2016

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In step 4 the update is completed but nothing else happened should i try to install creative cloud again?

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Jul 04, 2016 0
Community Beginner ,
Jul 04, 2016

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NEVERMIND IT WORKED FINALLY !! Thank you so so much ❤️

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Jul 04, 2016 1
Adobe Community Professional ,
Jul 04, 2016

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Glad to hear that

You are most welcome.

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Jul 04, 2016 0
New Here ,
Jul 14, 2016

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Yes, steps above in the green box finally worked for me too. Thank you.

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Jul 14, 2016 1
New Here ,
Jan 30, 2019

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Fixed my problem. Thanks!

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Jan 30, 2019 0
New Here ,
May 15, 2019

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Thank you!!!

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May 15, 2019 0
ccharon LATEST
New Here ,
May 01, 2020

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how do i sign into my mac as an administrator?

 

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May 01, 2020 0