I can´t install Creative Cloud

New Here ,
Jan 21, 2019 Jan 21, 2019

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Hello,

i can´t install the adobe creative cloud on a windows 10 pro system.

Everytime i want to start the cc app or a single installer app (photoshop or indesign), the app shuts down 2-4 secondes after opening without showing an error.

I also can´t log in into my account on the installer apps, they shut down before every time.

The problem only exist with the cc apps, Adobe Reader DC or flash player are working.

I also used the adobe cleaner tool and tried it again, same error.

The windwos 10 pro system is new installed, adobe cc ist the first thing i want to install.

Maybe someone can help.

If its easier, you can answer in german.

Thank you in advance

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 21, 2019 Jan 21, 2019
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if you're unable to install the cc desktop app at thi...

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Adobe Community Professional ,
Jan 21, 2019 Jan 21, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Community Beginner ,
Jul 26, 2019 Jul 26, 2019

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After following these steps, what should one try if Creative Cloud Installer is still stuck at 0%?

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Adobe Community Professional ,
Jul 26, 2019 Jul 26, 2019

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner ,
Jul 29, 2019 Jul 29, 2019

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Thanks for the reply. The link to test the connection to the Adobe activation servers was successful - I saw the logos. Unfortunately, that doesn't seem to be the issue in my case.

After uninstalling previous cc applications including the Creative Cloud Desktop program, running the cc cleaner, and restarting the computer, I still cannot install the cc desktop app. The executable runs and shows the Creative Cloud Installer window, and it stays stuck at Installing (0%).

Is there an issue with the installer? Most recent download was today 7/29/19, as of 15 minutes ago.

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Adobe Community Professional ,
Jul 29, 2019 Jul 29, 2019

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white list the end points.

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New Here ,
Sep 24, 2019 Sep 24, 2019

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How do I white list the end points?

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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google your router/firewall and how to white list end points.

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New Here ,
Apr 11, 2021 Apr 11, 2021

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Setting the system language to English(American) solved the problem.

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