I can't install photoshop after using a redeem code.

New Here ,
Dec 25, 2020 Dec 25, 2020

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I just got an alienware pc with a redeem code for photoshop, but when I put the code in, the install button doesn't work, I did find the photoshop update setup, but I can't us it as photoshop 0.7 doesn't exist on my computer.

Any help please?

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum so that proper help can be offered.

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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Photoshop or Photoshop Elements?

 

If Photoshop Elements, a redeemtion code needs to be converted to a serial number:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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LEGEND ,
Dec 26, 2020 Dec 26, 2020

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What is this code actrually for? A Full Year subscription to Photoshop or something like 1-3 months of free use?

If it is the 1-3 months type of code that is IF you are a New user and Sign Up for a Full Year subscription.

You either get 13-15 months and only pay for 12 months or 12 months and you only pay for 9-11 months.

 

It is NOT for a 1-3 month subscription for Free.

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