I can't install Photoshop Elements on my new PC

New Here ,
Apr 15, 2021 Apr 15, 2021

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I have Elements 10 (Yes, I know it is old, but I don't use it much so I don't want to buy a new version!). I have just bought a new PC. I uninstalled Elements from my old PC, but now I can't install it on my new PC. It says my licence number is invalid (and, yes, I have rechecked my typing several times).

Any suggestions as to what I can do, please?

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 15, 2021 Apr 15, 2021

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Thank you, Peru Bob. The help pages that you pointed me to (which I hadn't previously found) sorted me out. My software is now installed.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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You're welcome. icon_biggrin.gif

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