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I can't launch any application

Community Beginner ,
Aug 06, 2020

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Today when I launch an application I've a window that opens and gets stuck like this.

cc-error.PNG

Yes I did a reboot.

Yes Creative Cloud and Applications are updated.

Yes I signed out of Creative Cloud, quit Creative Cloud app, relaunched it and signed again. It changes nothing...

 

Any idea how to fix that situation?

 

Correct answer by Gilles B | Community Beginner

Problem solved!

The solution was given by the Chat Support

 

1) Uninstall all Adobe software from your computer
https://helpx.adobe.com/fr/creative-cloud/kb/uninstall-or-remove-creative-cloud-apps-while-offline.html

 

Last uninstall the Creative Cloud Desktop Manager

https://helpx.adobe.com/fr/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Restart your computer

 

Run Creative Cloud cleaner (Adobe's software), downloadable from https://helpx.adobe.com/fr/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

 

Restart your computer

 

2) Bring up Windows hidden files: http://is.gd/windows_hidden

 

3) Delete the following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
C:\Programmes\Common Files\Adobe\OOBE (If present)
C:\Programmes\Common Files\Adobe\AAMUpdaterInventory (If present)
C:\Users\%user%\AppData\Local\Adobe\OOBE
C:\Users\\%user%AppData\Local\Adobe\AAMUpdater\1.0

 

NB: if the file is in use and cannot be deleted, restart the machine in Safe Mode to delete the folders.
Go to http://support.microsoft.com/kb/929135/fr
Click on "Contents" then on "Procedure to start in Safe Mode".

 

4) Empty the Trash (very important)

 

5) Check the write permissions on the following folders:

C:\Program Files (x86)\Common Files\Adobe
C:\Users\%user%\AppData\Local\Adobe\

 

Right-click on these folders and go to "Properties"

At the bottom of the "General" tab, opposite "Attributes", uncheck the "Read Only" checkbox

Click "Apply"

If you are asked what to do with the sub-folders, select "Apply to all sub-folders".

Click on "Ok"

 

6) Login with Chrome to your account at Adobe.com, go to your applications and restart the Creative Cloud download.

 

 

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I can't launch any application

Community Beginner ,
Aug 06, 2020

Copy link to clipboard

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Today when I launch an application I've a window that opens and gets stuck like this.

cc-error.PNG

Yes I did a reboot.

Yes Creative Cloud and Applications are updated.

Yes I signed out of Creative Cloud, quit Creative Cloud app, relaunched it and signed again. It changes nothing...

 

Any idea how to fix that situation?

 

Correct answer by Gilles B | Community Beginner

Problem solved!

The solution was given by the Chat Support

 

1) Uninstall all Adobe software from your computer
https://helpx.adobe.com/fr/creative-cloud/kb/uninstall-or-remove-creative-cloud-apps-while-offline.html

 

Last uninstall the Creative Cloud Desktop Manager

https://helpx.adobe.com/fr/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Restart your computer

 

Run Creative Cloud cleaner (Adobe's software), downloadable from https://helpx.adobe.com/fr/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

 

Restart your computer

 

2) Bring up Windows hidden files: http://is.gd/windows_hidden

 

3) Delete the following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
C:\Programmes\Common Files\Adobe\OOBE (If present)
C:\Programmes\Common Files\Adobe\AAMUpdaterInventory (If present)
C:\Users\%user%\AppData\Local\Adobe\OOBE
C:\Users\\%user%AppData\Local\Adobe\AAMUpdater\1.0

 

NB: if the file is in use and cannot be deleted, restart the machine in Safe Mode to delete the folders.
Go to http://support.microsoft.com/kb/929135/fr
Click on "Contents" then on "Procedure to start in Safe Mode".

 

4) Empty the Trash (very important)

 

5) Check the write permissions on the following folders:

C:\Program Files (x86)\Common Files\Adobe
C:\Users\%user%\AppData\Local\Adobe\

 

Right-click on these folders and go to "Properties"

At the bottom of the "General" tab, opposite "Attributes", uncheck the "Read Only" checkbox

Click "Apply"

If you are asked what to do with the sub-folders, select "Apply to all sub-folders".

Click on "Ok"

 

6) Login with Chrome to your account at Adobe.com, go to your applications and restart the Creative Cloud download.

 

 

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New Here ,
Aug 06, 2020

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I'm having exactly the same problem right now.  

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Community Beginner ,
Aug 06, 2020

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Same problem here! Any help would be apreciated!
I tried everything on this page without succes: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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New Here ,
Aug 06, 2020

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Yeah, I have the exact same problem here. Tried a full re-install but had no luck. Any help would be apreciated! 

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Community Beginner ,
Aug 06, 2020

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So... After contacting the support by Chat I followed this procedure:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Uninstall everything, clean everything then I made a new install of Creative Cloud and Photoshop but the problem persists and remains the same. Always this damned Adobe window with a loader in the middle endlessly spinning... I'm desperate.

 

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Community Beginner ,
Aug 06, 2020

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Problem solved!

The solution was given by the Chat Support

 

1) Uninstall all Adobe software from your computer
https://helpx.adobe.com/fr/creative-cloud/kb/uninstall-or-remove-creative-cloud-apps-while-offline.h...

 

Last uninstall the Creative Cloud Desktop Manager

https://helpx.adobe.com/fr/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Restart your computer

 

Run Creative Cloud cleaner (Adobe's software), downloadable from https://helpx.adobe.com/fr/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

 

Restart your computer

 

2) Bring up Windows hidden files: http://is.gd/windows_hidden

 

3) Delete the following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
C:\Programmes\Common Files\Adobe\OOBE (If present)
C:\Programmes\Common Files\Adobe\AAMUpdaterInventory (If present)
C:\Users\%user%\AppData\Local\Adobe\OOBE
C:\Users\\%user%AppData\Local\Adobe\AAMUpdater\1.0

 

NB: if the file is in use and cannot be deleted, restart the machine in Safe Mode to delete the folders.
Go to http://support.microsoft.com/kb/929135/fr
Click on "Contents" then on "Procedure to start in Safe Mode".

 

4) Empty the Trash (very important)

 

5) Check the write permissions on the following folders:

C:\Program Files (x86)\Common Files\Adobe
C:\Users\%user%\AppData\Local\Adobe\

 

Right-click on these folders and go to "Properties"

At the bottom of the "General" tab, opposite "Attributes", uncheck the "Read Only" checkbox

Click "Apply"

If you are asked what to do with the sub-folders, select "Apply to all sub-folders".

Click on "Ok"

 

6) Login with Chrome to your account at Adobe.com, go to your applications and restart the Creative Cloud download.

 

 

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