Today when I launch an application I've a window that opens and gets stuck like this.
Yes I did a reboot.
Yes Creative Cloud and Applications are updated.
Yes I signed out of Creative Cloud, quit Creative Cloud app, relaunched it and signed again. It changes nothing...
Any idea how to fix that situation?
I'm having exactly the same problem right now.
Yeah, I have the exact same problem here. Tried a full re-install but had no luck. Any help would be apreciated!
So... After contacting the support by Chat I followed this procedure:
Uninstall everything, clean everything then I made a new install of Creative Cloud and Photoshop but the problem persists and remains the same. Always this damned Adobe window with a loader in the middle endlessly spinning... I'm desperate.
The solution was given by the Chat Support
1) Uninstall all Adobe software from your computer
Last uninstall the Creative Cloud Desktop Manager
Restart your computer
Run Creative Cloud cleaner (Adobe's software), downloadable from https://helpx.adobe.com/fr/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html
Restart your computer
2) Bring up Windows hidden files: http://is.gd/windows_hidden
3) Delete the following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\Programmes\Common Files\Adobe\OOBE (If present)
C:\Programmes\Common Files\Adobe\AAMUpdaterInventory (If present)
NB: if the file is in use and cannot be deleted, restart the machine in Safe Mode to delete the folders.
Go to http://support.microsoft.com/kb/929135/fr
Click on "Contents" then on "Procedure to start in Safe Mode".
4) Empty the Trash (very important)
5) Check the write permissions on the following folders:
C:\Program Files (x86)\Common Files\Adobe
Right-click on these folders and go to "Properties"
At the bottom of the "General" tab, opposite "Attributes", uncheck the "Read Only" checkbox
If you are asked what to do with the sub-folders, select "Apply to all sub-folders".
Click on "Ok"
6) Login with Chrome to your account at Adobe.com, go to your applications and restart the Creative Cloud download.