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Hi community,
I hope you can help me to solve my problem.
Creative Cloud automatically logged out on my computer, unfortunatally I am not able to login anymore.
I tried to uninstall the programm multiple times but the following window keeps appearing and nothing changes.
In English: you are signed off. Sign in to be able to keep on using the Adobe apps. - Sign in button.
Thanks a lot!
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Please take a look here:
Gelöst: Can't login to Creative Cloud - Adobe Support Community - 9665740
Solve Adobe account sign-in issues
Gelöst: Can't log in to my deskop creative cloud - Adobe Support Community - 8801714
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Is your subscription active? With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your account is active and payment details are current.
https://account.adobe.com/plans
1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.
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Tried all of this multiple times.
Does anybody know how to contact adobe?
Thanks.
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Hi @009FDK
Here is a contact page, which has link to office contacts around the globe and the online text contact:
https://www.adobe.com/about-adobe/contact.html
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You tried the link @Nancy OShea gave you: https://account.adobe.com? What is the result?
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)