I can't login on Creative Cloud anymore

New Here ,
Apr 09, 2021 Apr 09, 2021

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Hi community, 

 

I hope you can help me to solve my problem.

Creative Cloud automatically logged out on my computer, unfortunatally I am not able to login anymore.

 

I tried to uninstall the programm multiple times but the following window keeps appearing and nothing changes.

 

Schermafbeelding 2021-04-09 om 17.41.53.png

In English: you are signed off. Sign in to be able to keep on using the Adobe apps. - Sign in button.

 

Thanks a lot!

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Creative Cloud

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Most Valuable Participant ,
Apr 09, 2021 Apr 09, 2021

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Is your subscription active?  With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your account is active and payment details are current.
https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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