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I can't open and install an app (Adobe XD)

Community Beginner ,
Jun 30, 2020

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Hello
I previously installed Adobe XD
Then I uninstalled it
And now I want to reinstall it. But there is a problem and it is during the installation of the application that appears: An earlier installation of this product was found. This product will be installed at its original location.

When I ignore it and press continue, the application will be installed, but I cannot open it.
When I enter it, it opens for ten seconds and then closes for good.
When I search for the location of files where the application was installed, I don't find it installed in the default path.

Can I understand where the problem is and how the application does not exist but when I try to install it it appears to me that it really exists !!

 

Annotation 2020-06-30 194931.png

 

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Creative Cloud, Installation

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I can't open and install an app (Adobe XD)

Community Beginner ,
Jun 30, 2020

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Hello
I previously installed Adobe XD
Then I uninstalled it
And now I want to reinstall it. But there is a problem and it is during the installation of the application that appears: An earlier installation of this product was found. This product will be installed at its original location.

When I ignore it and press continue, the application will be installed, but I cannot open it.
When I enter it, it opens for ten seconds and then closes for good.
When I search for the location of files where the application was installed, I don't find it installed in the default path.

Can I understand where the problem is and how the application does not exist but when I try to install it it appears to me that it really exists !!

 

Annotation 2020-06-30 194931.png

 

Topics

Creative Cloud, Installation

Views

46

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 06, 2020

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Fares_Dhjefafila, what version of Windows are you installing Adobe XD on?  What other Adobe software titles are installed on the computer?  Do you own and manage the computer and network that you are installing Adobe XD on?

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