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I can't open "Adobe Creative Cloud"

New Here ,
Sep 23, 2019 Sep 23, 2019

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Hello, For some reason it is not possible for me to open the "adobe creative cloud". I bought one of the packages and I cannot access any of the applications, it had been working very well and two days ago I tried to work but I couldn't. The thing says that I have to check my email and that they send me the confirmation but I don't receive anything and the thing denies me access. What can be the reason? Someone else happens?

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Creative Cloud , New user

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Community Expert ,
Sep 23, 2019 Sep 23, 2019

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Can you sign-in to your Adobe Account to confirm your account status and profile are correct?

https://account.adobe.com/

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Sep 24, 2019 Sep 24, 2019

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Hi there,

Your subscription for Adobe Photoshop is well provisioned on your account & email is verified.

Could you share a screenshot of the error you are receiving?

^Ani

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