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I can't open recovered ai and psd file

New Here ,
Apr 10, 2020

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Hello,

 

By mistake i have removed all my document files definitively. I finally took my documents back with a recovery software but now i can't open my psd files and ai files in photoshop and illustrator ? 

 

Does anyone can help me please ? 

 

Thank you.

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Creative Cloud

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I can't open recovered ai and psd file

New Here ,
Apr 10, 2020

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Hello,

 

By mistake i have removed all my document files definitively. I finally took my documents back with a recovery software but now i can't open my psd files and ai files in photoshop and illustrator ? 

 

Does anyone can help me please ? 

 

Thank you.

TOPICS
Creative Cloud

Views

38

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 10, 2020 0
Adobe Community Professional ,
Apr 10, 2020

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sounds like a problem with the recovery software.  try different software if you're unable to restore from the trash.

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Apr 10, 2020 0
Most Valuable Participant ,
Apr 10, 2020

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Recovery software often fails because the deleted files are partly destroyed. You need to make backups. Every day and more often. 

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Apr 10, 2020 0