I can't remember my creative cloud password, and I don't know how to change it

New Here ,
Nov 01, 2016 Nov 01, 2016

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I am trying to download Lightroom CC on my mac laptop, but it won't let me download it without downloading creative cloud first, and I don't remember my creative cloud password. I know my adobe password, just not the password needed to download creative cloud. Whenever I go to download the creative cloud app, it says "creative cloud installer wants to made changes. type your password to allow this" It does not give me any option to change my password. I have looked at all the How-To's to download the creative cloud app and the Lightroom app but I can't find a solution to my problem anywhere.

Please help!

Emily

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correct answers 2 Correct Answers

Adobe Community Professional , Nov 01, 2016 Nov 01, 2016
it says "creative cloud installer wants to made changes. type your password to allow this"
Does it look similar to this?That is your Mac OS X operating system asking for your local admin username and password for your computer. Probably the one you sign on to your computer with when you start it up if you are an administrator on your computer.Nothing to do with Adobe or the Creative Cloud.

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Most Valuable Participant , Apr 14, 2021 Apr 14, 2021
If you can't remember your admin password, this isn't an Adobe thing. It's Apple or Microsoft.

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Adobe Community Professional ,
Nov 01, 2016 Nov 01, 2016

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it says "creative cloud installer wants to made changes. type your password to allow this"

Does it look similar to this?

osx-password-dialog-box.png

That is your Mac OS X operating system asking for your local admin username and password for your computer. Probably the one you sign on to your computer with when you start it up if you are an administrator on your computer.

Nothing to do with Adobe or the Creative Cloud.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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I am having the same issue - i.e. trying to download Creative Cloud and am getting a request for a Password. I tried entering my admin password (the one that I use to sign in to my computer) and it will not accept it. I don't know what to do. So frustrating. 

 

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Most Valuable Participant ,
Apr 14, 2021 Apr 14, 2021

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If you can't remember your admin password, this isn't an Adobe thing. It's Apple or Microsoft.

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