Highlighted

I can't uninstall After Effects

New Here ,
Jan 10, 2016

Copy link to clipboard

Copied

Please help. I was trying to uninstall AE because I got error 16, but Creative Cloud wouldn't launch. I also couldn't uninstall from the Control Panel. After that, I decided to manually delete the AE folder and Re-Install CC. Now, CC is telling me I still have to uninstall AE and whenever I click "Uninstall", it fails. I am running a Windows 10 PC and haven't been able to find help anywhere.

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

Try running Adobe Cleaner tool once :

http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

Configuration Error 16 occurs normally due to folder permissions issue for Adobe folder under C:>Program Files(x86) >Common Files.

We will deal with it later , first we will remove remnants left and perform clean installation.

Let us know if you face any issues while uninstalling again.

Topics

Creative Cloud

Views

5.0K

Likes

Translate

Translate

Report

Report
This conversation has been locked.

I can't uninstall After Effects

New Here ,
Jan 10, 2016

Copy link to clipboard

Copied

Please help. I was trying to uninstall AE because I got error 16, but Creative Cloud wouldn't launch. I also couldn't uninstall from the Control Panel. After that, I decided to manually delete the AE folder and Re-Install CC. Now, CC is telling me I still have to uninstall AE and whenever I click "Uninstall", it fails. I am running a Windows 10 PC and haven't been able to find help anywhere.

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

Try running Adobe Cleaner tool once :

http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

Configuration Error 16 occurs normally due to folder permissions issue for Adobe folder under C:>Program Files(x86) >Common Files.

We will deal with it later , first we will remove remnants left and perform clean installation.

Let us know if you face any issues while uninstalling again.

Topics

Creative Cloud

Views

5.0K

Likes

Translate

Translate

Report

Report
Adobe Community Professional ,
Jan 10, 2016

Copy link to clipboard

Copied

Try running Adobe Cleaner tool once :

http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

Configuration Error 16 occurs normally due to folder permissions issue for Adobe folder under C:>Program Files(x86) >Common Files.

We will deal with it later , first we will remove remnants left and perform clean installation.

Let us know if you face any issues while uninstalling again.

Likes

Translate

Translate

Report

Report
Ian0D4E LATEST
New Here ,
Sep 07, 2020

Copy link to clipboard

Copied

This doesn't work.

Likes

Translate

Translate

Report

Report