I have photoshop installed on my work laptop but whenever I try to upgrade the photoshop version through Creative Cloud (currently trying to update from 21.1.2 to 21.1.3) I get a Symantec error message:
Terminated Setup.exe before accessing doc_class_ie.crypt Potential Cryptolocker Locky infection.
It's definitely a false-positive - I've had this issue on two machines now, and neither have viruses on them!
Basically if my work's Symantec is installed I can't upgrade Photoshop. Is this a known issue? (I appreciate it might be a Symantec rather than Photoshop issue, but it's stopping me from updating Photoshop all the same. Any idea what doc_class_ie.crypt is? Google isn't throwing anything up.
It's an issue I've had across several machines in the past, including new builds. It's not ransomware in this instance. I guessed I'd end up having to talk to the IT department, the thing is I'm not sure how it's going to be resolved without understanding what is really being blocked. I'm guessing the lack of information coming back from google about this suggests it's not a common issue for everybody!