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I can‘t use any software but being charged on a monthly base

New Here ,
Sep 02, 2020

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I used my school email address to register since the student plan requires that, and I found that I can't use any software and am not enrolled in any plans anymore about a week ago, but I was charged several days before that. I tried to contact adobe, there's no contact option for me, says"contact your organazition" . The response from my school was that they can do nothing, I should contact adobe. I don't even have the option to cancel the plan, there is no plan on my record, only receipt of bills sent to my email.

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Activation, Creative Cloud, New user

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I can‘t use any software but being charged on a monthly base

New Here ,
Sep 02, 2020

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I used my school email address to register since the student plan requires that, and I found that I can't use any software and am not enrolled in any plans anymore about a week ago, but I was charged several days before that. I tried to contact adobe, there's no contact option for me, says"contact your organazition" . The response from my school was that they can do nothing, I should contact adobe. I don't even have the option to cancel the plan, there is no plan on my record, only receipt of bills sent to my email.

Topics

Activation, Creative Cloud, New user

Views

33

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Most Valuable Participant ,
Sep 02, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
Sep 02, 2020

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Neither of these works. The number is unachievable, the chat online is disabled as "I need to talk to the orgnizaition", otherwise I wouldn't post here. The adobe support simply don't apply to me and I suppose I am not the only person facing this problem.

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Most Valuable Participant ,
Sep 03, 2020

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The message is clear: it believes you have a student account. Adobe will not talk to you because your school have said that is not allowed; the school has said they will manage all the subscriptions and do not want Adobe to mess it up. Yes, even if you make your own arrangements to pay instead of paying through the school; they own all the email addresses and accounts under them. So, contact the school support. They MUST help you because they have said Adobe must not. However, you may have to work hard to get past the first level.

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