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I canceled my subscription last month, but it was charged this month.

New Here ,
Feb 07, 2020 Feb 07, 2020

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 I decided to cancel my illustrator and photoshop without fee, but this month I got out of the illustrator's charge. I continued to not use the illustrator program.

I'd be very grateful if you could solve this problem.

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correct answers 1 Correct answer

Community Expert , Feb 07, 2020 Feb 07, 2020

This is a public forum, not the link to Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST al

...

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Community Expert ,
Feb 07, 2020 Feb 07, 2020

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This is a public forum, not the link to Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Oct 30, 2023 Oct 30, 2023

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A few days ago I canceled the two subscriptions I made during the 7-day free trial. I wanted to make sure you received my cancellation because I don't want to be charged for the app that I did not use.

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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@Yandra33263088zy8d 

 

check your account to confirm if your cancellation was effected, https://account.adobe.com

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