I cancelled a FREE trial of Lightroom CC and still got billed

New Here ,
May 10, 2020 May 10, 2020

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I wanted to sync my desktop presets with my ipad presets so I downloaded a free trial of Lightroom and cancelled the same day, 7 days later I got billed $10 over my regular $5 Lightroom mobile bill and the problem is it DOESN'T show in my billing history on the website AND when I try to download Lightroom desktop again it says my trial expired and I have to purchase. Also the chat support kept asking the same questions and didn't get me anywhere and it was frustrating, what can I do? 

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Adobe Employee ,
May 11, 2020 May 11, 2020

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Moved to Get-Started

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LEGEND ,
May 11, 2020 May 11, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

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