I cannot install CC on my new computer all solving problem instructions not working

New Here ,
Jan 15, 2021

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I followed all support solving problem instructions up to the creative cloud cleaner and even this is not solving my issue. I also desactivated the anti-virus and still cannot install Creative Cloud on my new computer. I have also desactivated the session on my other computer that is being repaired in shop.

What is the next step for me? Can somebody help me or is there any way to have someone  from Adobe helping me?

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Activation, Creative Cloud, Installation

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New Here ,
Jan 16, 2021

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I´ve the same problem. New 27" IMac and can´t install CC on it. 

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New Here ,
Feb 09, 2021

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Hi, 

I found a very simple solution. I installed BigSur new and added the CC as first programms. Turns out fine 🙂

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Adobe Community Professional ,
Jan 16, 2021

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Before we can try to help we need more and detailed informations about your environment.

guidelines.png

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

insert graphic mini.png

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New Here ,
Jan 16, 2021

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Bildschirmfoto 2021-01-16 um 10.11.04.pngBildschirmfoto 2021-01-16 um 10.11.45.pngThat´s a screenshot of the Error I alwasy get, when I try to install CC. I also tried everything, that was written in the FAQs. But it still won´t install.

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Adobe Community Professional ,
Jan 16, 2021

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If you have done all steps described here Learn what to do if the Creative Cloud desktop app won't open or shows a spinning progress wheel. (a... 

then see also here

Creative Cloud desktop app stops responding (adobe.com)

 

If this doesn't help I would recommend a clean reinstallation.

 

 

 

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New Here ,
Jan 17, 2021

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For my part, I am trying to install on Windows. For once I am not having a problem with my Mac !!!

I am on the lastest windows version and I have Norton anti-virus that I desactivated as adviced.

Can you help me still not resolving the issue so far... still not able to work I have to use Gimp... are we walking on the head?

 

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Adobe Community Professional ,
Jan 17, 2021

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Do you get any error messages?

Do you have tried a clean reinstallation of all CC apps including the CC desktop client as I desribed in a former answer?

 

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New Here ,
Jan 16, 2021

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I'm having the same problem ...longtime CC user ...cannot update to the latest versions in CC ..ger error 113.  Troubleshooting steps point to network connection ..but I'm logged on giving this message!  No AV, Software firewall turned off, same error.  Big Sur on 11.1    Mac Imac Pro 

 

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Adobe Community Professional ,
Jan 17, 2021

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Please take a look here: How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Especially check your HOSTS file. Normally the all entries in the HOSTS file should been commented out.

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

 

 

 

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